A huge potential time killer.
Some of you may have seen this page, others have seen and dealt with such things that the page contains.
* Tech Support: "Hi, how can I help you?"
* Customer: "Uh, yeah, I can't print."
* Tech Support: "Ok, sir, I want you to click 'Start' and--"
* Customer: "Listen, buddy, don't get technical on me! I'm not Bill Freakin' Gates, you know!"
Customer: "How long is a 14 foot ethernet cable?"