Page 1 of 2 12 LastLast
Results 1 to 10 of 20

Thread: I got another PM asking for technical assistance

  1. #1
    Very good friend of the forum Virchanza's Avatar
    Join Date
    Jan 2010
    Posts
    863

    Default I got another PM asking for technical assistance

    Today I received a PM from a forum member who wanted technical assistance.

    If you read my signature, you'll see that I refuse to respond to PM's if the questions being asked should have been asked on the public forums.

    But anyway I got to thinking, I wonder how much of this goes on? How many of you here receive PM's from time to time with people asking you questions that should have been asked on the public forums?

    To the people that receive these PM's, I'd like to ask you not to respond to them. Instead, just give a polite reply suggesting that the sender post his questions on the public forum.

    We all gain from the discussions that go on on the public forum. We gain from other people correcting our mistakes, and we gain from other people suggesting better alternatives.

    Keep it public, people. There's dozens, if not hundreds of experts on this forum who can work together to find fantastic solutions to problems and questions. Plus it's nice to see regular life on the public forums.

    Just my suggestions, of course.
    Ask questions on the open forums, that way everybody benefits from the solution, and everybody can be corrected when they make mistakes. Don't send me private messages asking questions that should be asked on the open forums, I won't respond. I decline all "Friend Requests".

  2. #2
    My life is this forum Snayler's Avatar
    Join Date
    Jan 2010
    Posts
    1,418

    Default Re: I got another PM asking for technical assistance

    I received a PM today, it's not the first time it happens. Normally I just delete the message.

  3. #3
    Junior Member g3ksan's Avatar
    Join Date
    Jan 2010
    Location
    Florida
    Posts
    93

    Default Re: I got another PM asking for technical assistance

    I started replying to them, for some reason I did something to attract it, I barely post, I mostly lurk, but eventually I just stopped. Not worth the effort.
    This is the sixth time we have created a thread about it... and we have become exceedingly efficient at it.

  4. #4
    Very good friend of the forum TAPE's Avatar
    Join Date
    Jan 2010
    Location
    Europe
    Posts
    599

    Default Re: I got another PM asking for technical assistance

    I reply to some depending on the nature of the question, and the manner in which it is formulated.

    If you hadn't noticed, when you first join, the forums can be a damn harsh place, and if you are not
    sure about whether you should post or not, you usually don't for fear of doing something wrong /
    get the dreaded LMGTFY or possibly even infractions.. at least I felt that way.

    Sometimes the real easy questions are the ones you dont want to make a post on as its 'linux / networking 101'
    but can drive you mad if you can't find the answer when you need it.

    That being said, I received one yesterday which was obviously on the road to no good but well formulated and explained
    and to that I will also respond but in this case advising that next time it gets forwarded straight to the mods.

  5. #5
    Super Moderator lupin's Avatar
    Join Date
    Jan 2010
    Posts
    2,943

    Default Re: I got another PM asking for technical assistance

    I get PMs that request technical assistance, as do many of the mods, and I generally ignore them unless I already know the sender or the subject falls specifically into an area of my knowledge and the answer is too specific to be of interest to others here.

    Otherwise its my opinion that the questions should be asked on the open forums so everyone can benefit from the answer.

    If anyone receives PMs that are particularly bothersome, such as messages on topics that violate any of the forum rules, you can feel free to report it and one of the moderators will investigate.
    Capitalisation is important. It's the difference between "Helping your brother Jack off a horse" and "Helping your brother jack off a horse".

    The Forum Rules, Forum FAQ and the BackTrack Wiki... learn them, love them, live them.

  6. #6
    Super Moderator Archangel-Amael's Avatar
    Join Date
    Jan 2010
    Location
    Somewhere
    Posts
    8,012

    Default Re: I got another PM asking for technical assistance

    My inbox is generally always overflowing. So then the system sends me email telling me of this fact.
    I accept it as part of the mod job. However I am with most others, I do not generally help per PM. It does defeat the forum purpose.
    Also note that each user can choose to turn of the ability to receive PM's in their user control panel.
    While this may eliminate the questions for assistance it will also eliminate all others as well.
    My best advice is to ignore/delete them. If they become a problem from the same user over and over feel free to report it.
    To be successful here you should read all of the following.
    ForumRules
    ForumFAQ
    If you are new to Back|Track
    Back|Track Wiki
    Failure to do so will probably get your threads deleted or worse.

  7. #7
    Member
    Join Date
    Dec 2007
    Location
    The Netherlands
    Posts
    267

    Default Re: I got another PM asking for technical assistance

    This used to happen to me all the time when I was a moderator at a large forum, but as a normal member here it only happens occasionally. I usually tell them to keep it public when the subject is not relevant. I did have a couple of PM exchanges regarding a very specific issue which was okay with me (no public benefit)

  8. #8
    Member macphail's Avatar
    Join Date
    Jun 2010
    Location
    East Coast, USA
    Posts
    164

    Default Re: I got another PM asking for technical assistance

    i just got one yesterday. since it doesn't happen much to me, i can answer it personally. of course, that answer is 'stop it with the PM support requests, already.'


    my two cents says that unless there is a specific reason that you are contacting someone directly (previous conversation, SME on a specific topic, whatever) then questions should be in the forums...

    and I can't help but wonder; with the timing of this thread, is it the same n00b that spammed everyone here over the last couple of days asking for help?
    -----------
    ~peace
    MacPhail

  9. #9
    Very good friend of the forum TAPE's Avatar
    Join Date
    Jan 2010
    Location
    Europe
    Posts
    599

    Default Re: I got another PM asking for technical assistance

    Possibly.. and refrain from using the word nOOb if you will. It hurts me


    Edit

    Deleted drunken attitude

    And considering the resonse I just got, doubt I will be responding much myself to PMs soon...
    Last edited by TAPE; 09-10-2010 at 11:28 PM.

  10. #10
    Banned
    Join Date
    Sep 2010
    Posts
    4

    Default Re: I got another PM asking for technical assistance

    I sent a few people a short and clear message seeking some guidance, simply because new members have to wait for their threads to be submitted and I wasn't sure how long this would take, or if it would even be approved, besides flooding the forum with another topic. If you didn't have the time nor cared to respond then you could've simply deleted the message. Anways I'd like to thank the kind fella who did take a minute of his time to help me out as I managed to crack the AP with some MAC tweaking. Any noobies out there come unstuck as I did, then fire away with your PM's and I'll do my best

Page 1 of 2 12 LastLast

Similar Threads

  1. need assistance
    By sukoor007 in forum Beginners Forum
    Replies: 1
    Last Post: 03-18-2010, 04:17 AM
  2. Could use a bit of assistance
    By akhalfmoon in forum OLD Newbie Area
    Replies: 1
    Last Post: 09-10-2009, 12:27 PM
  3. Replies: 3
    Last Post: 01-15-2009, 10:48 PM
  4. Hello, You're through to Technical Support ...
    By balding_parrot in forum OLD General IT Discussion
    Replies: 5
    Last Post: 08-04-2007, 06:56 AM
  5. WEP questions - technical help please..
    By trevelyn in forum OLD Wireless
    Replies: 2
    Last Post: 04-05-2007, 09:32 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •