Im going to allow this because this is actually something I would like to get some community feedback on myself. While the moderators here will reserve the right to moderate however they please (since this is not a democracy), this is also a community resource, and while we can't please everyone, we want to aim to provide something that's as useful for as many of the members here as possible.
Let me be very clear in saying that I do not want this to turn into a flame war or a complaint fest. Nor do I want to provide an excuse to attack anyone else on this forum, so if the discussion turns in that direction any of the moderators here may close this thread and/or delete offending posts without notice. So keep the language clean and provide constructive comments only please.
My perspective is that since BackTrack is an advanced Linux distribution, designed for penetration testing (an activity that requires the ability to exercise independent thought), new users should be able to:
- search properly,
- use basic computer and Linux skills,
- solve common problems themselves,
- perform simple troubleshooting, and
- express a coherent thought via the appropriate language of the area they post in, with something resembling proper grammar and spelling (for this section of the forum: English).
The "just spend a few minutes helping the user" argument is one I have seen before, and since I'm pressed for time right now I'm just going to respond to it in short form. Experts in any subject are also usually very busy. Consequently, if they do choose to provide help, for free, in a forum such as this, they generally want to provide that help to those who are best capable of understanding it and using it. Therefore, help is provided to those who show they can help themselves. Just read this link for more.
Also, any support community will have a subject for support, as well as an intended audience with an appropriate level of skill. This helps focus the discussions, and creates a community of like minded people. Stray from the subject of focus and it can be hard to find the appropriate information amongst all the noise, try and provide information for all audiences and you frustrate those for whom the information is either too simple or too difficult, potentially making them go elsewhere. In this forum the subject for support is BackTrack 4, and the audience, (as appropriate for the type of user who BackTrack is intended for), are technically skilled, security minded people. My opinion is that if we start answering every single simple question, we flood the forum with repetition and lower the level of the forum to the point where advanced members leave.