When someone has not done their research, simply do not respond with an answer other then "go read ...." . Do not encourage the lazy people.
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When someone has not done their research, simply do not respond with an answer other then "go read ...." . Do not encourage the lazy people.
While the idea does have merits (I believe, not sure with the double negative) but if you choose to answer that is on you. No one will discourage that, so long as the answer is correct. Or giving users some search terms and or links can be helpful as well.Quote:
Originally Posted by hellonewman
Sadly that doesn't work. History has prooven that people ask questions believing they are somehow entitled to an answer (though said belief is blatantly wrong in a volunteer community based on a free product). When they don't get an answer we end up with:
- People bumping threads
- People cross posting
- People posting the same question over and over again
- People PM'ing users who are online or have high post counts.
So in the end doing nothing is actually less productive (and more annoying to the majority) than telling them they're clueless and that they should get a clue (by searching or RTFM, etc).